Pre-Chat Form - Helpline hours are 4pm to 11pm

Here at The Mix we offer a confidential service. That means we don’t tell anybody outside of The Mix what we have talked about. However, if we felt that you or anyone else was in danger, then we may have to break this.
If this were the case we would tell you the conversation wouldn’t be confidential and ask for your details if we haven’t got them already. You can read more about our policies here.

By ticking this box, you are agreeing that we can process and store your data to provide you with a webchat service. We keep a copy of all of our webchat transcripts and we use information about you to make sure that we can provide our webchat service in the best possible way. You can read more about how we store helpline data here and situations when that might change in our Confidentiality Policy.*